Cancellation and Refund Policy
1. Before publication
If you purchase a package but decide not to proceed before your listing is published, contact [email protected]. We will review your request and confirm whether a refund is available, taking account of any work already completed and your statutory rights.
2. After publication
Once a listing has been reviewed, published, and promotion has begun, the service has started. Refunds are not normally provided simply because the listing has not received an enquiry or the business has not sold. This does not affect rights that cannot lawfully be excluded.
3. Duplicate or incorrect payments
If you believe you were charged twice or charged the wrong amount, contact us promptly with your account email and transaction reference. We will investigate and refund any confirmed duplicate or incorrect charge.
4. Listings we cannot publish
If we decide that a submitted business cannot be listed and the issue cannot reasonably be corrected, we will explain the reason and confirm whether the package fee will be refunded. We may refuse a refund where the submission was fraudulent, unlawful, or deliberately breached our Seller Listing Terms, to the extent permitted by law.
5. How to request help
Email [email protected] with your name, account email, listing title and payment reference. We will acknowledge your request as soon as possible.